Legal

Privacy notice

Version 1.0 · 25 October 2026

Who is responsible

Freddie Sparrow Limited, trading as Freddie Sparrow Solutions, is the controller of the personal information described here. It is registered with the Information Commissioner’s Office under reference ZC255374. Contact details are in the footer.

What we collect, and why

• Your quote request: your name, email address, website address, where your business is based, what you need and your message. It reaches us as an email you send from your own email app; this website stores nothing. Providing it is voluntary, but without your name, email address and what you need we cannot reply or quote. We use it to reply and prepare a quote. Lawful basis: steps you asked for before a contract (UK GDPR Article 6(1)(b)).
• Work for you: what we need to deliver and invoice the work. Lawful basis: the contract, and our legal duty to keep accounts.
• News and offers: only if you tick the separate box. Lawful basis: your consent, which you can withdraw at any time from any email or by asking us. Your email carries the exact wording you ticked and the time, and we keep that as the record.

Who sees it

Only us, and the companies that run our email and our hosting, who process it on our instructions. This site runs on Cloudflare’s infrastructure, and our email is run by Microsoft (Microsoft 365). Our hosting provider also keeps ordinary server logs, including IP addresses, to deliver pages and spot attacks. Some of our providers process information outside the UK; where they do, it is under UK adequacy regulations or the International Data Transfer Addendum, and you can ask us for details. We never sell your information or use it for advertising, and we make no automated decisions about you.

How long we keep it

A quote request that does not become work: 2 years from our last contact. Contracts and invoices: 6 years after the end of the accounting year, as the law requires. Marketing consent: until you withdraw it.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, restrict it, or have it moved. Email us; there is no charge. If you are unhappy with our answer, you can complain to the Information Commissioner’s Office (ico.org.uk).

Children

Our services are for businesses and adults aged 18 or over, and the quote form asks you to confirm your age. We do not knowingly collect information from anyone under 18.

Tell us straight away if you think someone under 18 has contacted us or is using our services. Email us with what you know. We stop working with them, delete the information we hold about them, and do not take on work from them again. A parent or guardian can ask us to do this, and does not need to explain why.