Legal

Refunds and cancelling

Version 1.0 · 25 October 2026. The full wording is in sections 13, 14, 15 and 19 of the terms of service.

Changing your mind

Consumers have 14 days from the day the contract is made to cancel for any reason. If you asked us to start in that time, you pay for work done up to the day you cancel. We refund the rest within 14 days, the same way you paid.

Monthly work

Stop at any time with 30 days’ written notice. You are not charged for any month after the notice ends.

If something is not right

Tell us and we put it right. If that is not possible, we reduce the price or refund the part not done properly.

How to cancel

Email us with your name and quote reference. Any clear statement that you want to cancel is enough, and we confirm every cancellation in writing. Consumers can use this model cancellation form if they wish:

Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)

To Freddie Sparrow Limited, trading as Freddie Sparrow Solutions, 16 Gooseacre, Welwyn Garden City, England, AL7 4NB, hello@freddiesparrow.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]:

Ordered on [*] / received on [*]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.